Description
Support services for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).

Excludes
Tier 1 and 2 Help Desk.

Possible NAICS Codes
517112 – Wireless Telecommunications Carriers (except Satellite)
541519 – Other Computer Related Services
517122 – Agents for Wireless Telecommunications Services
517111 – Wired Telecommunications Carriers
541512 – Computer Systems Design Services
513210 – Software Publishers
541511 – Custom Computer Programming Services
517410 – Satellite Telecommunications
334111 – Electronic Computer Manufacturing
517810 – All Other Telecommunications

Description
Telecom access and other usage billing services. Includes satellite communications access, internet, cellular services, landline and telephone services. Transport services for data and voice network circuits and associated access facilities and services; includes dedicated and virtual data networks.

Includes
Includes dedicated and virtual data networks, usage associated with standard telephone calls, and 800 number service.Software that is licensed for use over a defined period of time. This can also be referred to term, temporary, provisional, or short-term.

Notes
Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

Possible NAICS Codes
517111 – Wired Telecommunications Carriers
541519 – Other Computer Related Services
517112 – Wireless Telecommunications Carriers (except Satellite)
517810 – All Other Telecommunications
517122 – Agents for Wireless Telecommunications Services
517410 – Satellite Telecommunications
517121 – Telecommunications Resellers

Description
Mobility support delivered as a service (Managed Mobility Services - MMS) for mobile devices such as tablets, smart phones (iOS, Android, Windows Mobile) that support a mobile workforce accessing corporate resources.

Includes
Mobile service management, logistics, help/service desk, technical support, system and configuration management services. Software that is licensed for use over a defined period of time. This can also be referred to term, temporary, provisional, or short-term.

Excludes
Cellular services; see Cloud Network as a Service.

Notes
Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

Possible NAICS Codes
517112 – Wireless Telecommunications Carriers (except Satellite)
517122 – Agents for Wireless Telecommunications Services
517121 – Telecommunications Resellers
541519 – Other Computer Related Services
541930 – Translation and Interpretation Services
334220 – Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing
517810 – All Other Telecommunications
517111 – Wired Telecommunications Carriers
561421 – Telephone Answering Services

Description
Network services delivered as a service, by subscription, or service contract. Physical and wireless networks managed as a service connected to and from core data centers, work areas, and offices connecting end users to the organization's broader networks. Network services delivered in connection with other IaaS and PaaS services. Cloud based network management services and Software Defined Networks (SDN) accessed by service contract or subscriptions.

Includes
Software that is licensed for use over a defined period of time. This can also be referred to term, temporary, provisional, or short-term.

Notes
Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

Possible NAICS Codes
541519 – Other Computer Related Services
517112 – Wireless Telecommunications Carriers (except Satellite)
517410 – Satellite Telecommunications
517122 – Agents for Wireless Telecommunications Services
517111 – Wired Telecommunications Carriers
517121 – Telecommunications Resellers
517810 – All Other Telecommunications
516210 – Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers
513210 – Software Publishers
518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Description
Mobile devices such as tablets, smart phones (iOS, Android, Windows Mobile) and peripherals that support a mobile workforce accessing corporate resources.

Includes
Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

Possible NAICS Codes
541519 – Other Computer Related Services
334111 – Electronic Computer Manufacturing
517112 – Wireless Telecommunications Carriers (except Satellite)
517122 – Agents for Wireless Telecommunications Services
513210 – Software Publishers
541512 – Computer Systems Design Services
334210 – Telephone Apparatus Manufacturing
517121 – Telecommunications Resellers
334220 – Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing
334118 – Computer Terminal and Other Computer Peripheral Equipment Manufacturing

Description
Support services for mobile devices such as tablets, smart phones (iOS, Android, Windows Mobile) that support a mobile workforce accessing corporate resources. Includes mobile service management, logistics, technical support, system and configuration management services related to the devices.

Possible NAICS Codes
517112 – Wireless Telecommunications Carriers (except Satellite)
517122 – Agents for Wireless Telecommunications Services
541519 – Other Computer Related Services
541511 – Custom Computer Programming Services
811210 – Electronic and Precision Equipment Repair and Maintenance
517121 – Telecommunications Resellers
517810 – All Other Telecommunications
517111 – Wired Telecommunications Carriers
334220 – Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing

Description
Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications.

Includes
User Research, Human Center Design, Development/Security/Operations (DevSecOps), Customer Experience (UX)

Notes
Application development for new software projects and support for existing applications.

Possible NAICS Codes
541519 – Other Computer Related Services
541512 – Computer Systems Design Services
541511 – Custom Computer Programming Services
513210 – Software Publishers
518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
541513 – Computer Facilities Management Services
334111 – Electronic Computer Manufacturing
541330 – Engineering Services
541611 – Administrative Management and General Management Consulting Services
517112 – Wireless Telecommunications Carriers (except Satellite)

Description
Communications Services

Possible NAICS Codes
517111 – Wired Telecommunications Carriers
516210 – Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers
541519 – Other Computer Related Services
517112 – Wireless Telecommunications Carriers (except Satellite)
517810 – All Other Telecommunications
541611 – Administrative Management and General Management Consulting Services
517122 – Agents for Wireless Telecommunications Services
517121 – Telecommunications Resellers
541990 – All Other Professional, Scientific, and Technical Services
811210 – Electronic and Precision Equipment Repair and Maintenance

Description
Support services for physical and wireless networks connecting equipment within the core data centers and work areas, connecting end users to the organization's broader networks, as well as Wide Area Network equipment, hardware and software directly connecting into data centers, offices and third parties. Support services which enable or distribute voice services through on-premise equipment including PBX, VoIP, voicemail and handsets. Also provides support for transport services for data and voice network circuits and associated access facilities and services; includes dedicated and virtual data networks and internet access. Support services for external (Outside Plant) physical communications infrastructure connecting to LAN/WAN end points. Mobile infrastructure support such as cabled communication network, cellular towers, repeaters, switching systems dedicated for cellular communication

Possible NAICS Codes
541519 – Other Computer Related Services
517111 – Wired Telecommunications Carriers
541512 – Computer Systems Design Services
238210 – Electrical Contractors and Other Wiring Installation Contractors
517810 – All Other Telecommunications
541513 – Computer Facilities Management Services
811210 – Electronic and Precision Equipment Repair and Maintenance
541330 – Engineering Services
541511 – Custom Computer Programming Services
517112 – Wireless Telecommunications Carriers (except Satellite)

Possible NAICS Codes
517112 – Wireless Telecommunications Carriers (except Satellite)
517122 – Agents for Wireless Telecommunications Services
238990 – All Other Specialty Trade Contractors
236220 – Commercial and Institutional Building Construction
561210 – Facilities Support Services
238320 – Painting and Wall Covering Contractors
561990 – All Other Support Services
238160 – Roofing Contractors
811310 – Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance
238290 – Other Building Equipment Contractors

Possible NAICS Codes
334290 – Other Communications Equipment Manufacturing
334220 – Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing
541519 – Other Computer Related Services
334111 – Electronic Computer Manufacturing
334511 – Search, Detection, Navigation, Guidance, Aeronautical, and Nautical System and Instrument Manufacturing
561621 – Security Systems Services (except Locksmiths)
541330 – Engineering Services
336413 – Other Aircraft Parts and Auxiliary Equipment Manufacturing
811210 – Electronic and Precision Equipment Repair and Maintenance
334210 – Telephone Apparatus Manufacturing

Description
Hardware, software, and other equipment for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, workspace, collaboration and productivity software, printers and other central printing or output needs. A/V and VTC includes equipment typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Workspace includes physical desktops, laptops, thin client, and peripherals (monitors, mouses, keyboards). Helpdesk and Deskside support includes hardware, software and equipment needed to troubleshoot, repair, and manage client computing devices. Collaboration and productivity software includes tools used to author, create, collaborate and share documents and other content.

Includes
Software for e-mail, communications, messaging, word processing, spreadsheets, presentations, desktop publishing, graphics and others. Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

Possible NAICS Codes
541519 – Other Computer Related Services
334111 – Electronic Computer Manufacturing
459410 – Office Supplies and Stationery Retailers
339999 – All Other Miscellaneous Manufacturing
334118 – Computer Terminal and Other Computer Peripheral Equipment Manufacturing
513210 – Software Publishers
334610 – Manufacturing and Reproducing Magnetic and Optical Media
334112 – Computer Storage Device Manufacturing
811210 – Electronic and Precision Equipment Repair and Maintenance

Excludes
Office phones purchased under IT Category, 7G20 and 7G21.

Possible NAICS Codes
334210 – Telephone Apparatus Manufacturing
541519 – Other Computer Related Services
334111 – Electronic Computer Manufacturing
811210 – Electronic and Precision Equipment Repair and Maintenance
517112 – Wireless Telecommunications Carriers (except Satellite)
423420 – Office Equipment Merchant Wholesalers
517121 – Telecommunications Resellers
517122 – Agents for Wireless Telecommunications Services
561421 – Telephone Answering Services
513210 – Software Publishers

Description
Communications Studies

Possible NAICS Codes
541910 – Marketing Research and Public Opinion Polling
517122 – Agents for Wireless Telecommunications Services
517111 – Wired Telecommunications Carriers
517112 – Wireless Telecommunications Carriers (except Satellite)
541519 – Other Computer Related Services
517810 – All Other Telecommunications
541930 – Translation and Interpretation Services
811210 – Electronic and Precision Equipment Repair and Maintenance
541820 – Public Relations Agencies
516210 – Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers

Description
Digital network communications hardware, software, and other equipment used within the core data centers and work areas, connecting end users to the organization's Local Area Network (LAN). Wide Area Network (WAN) digital transmission equipment, supporting hardware and software directly connecting data centers, offices and third parties. Includes 1) external digital network transport equipment (Outside Plant) physical communications infrastructure connecting to LAN/WAN end points 2) copper and fiber communications systems, and 3) cellular infrastructure such as towers, repeaters, switching systems dedicated for cellular communication. Products and tools that enable or distribute voice services through on-premise digital equipment including PBX, VoIP, voicemail and handsets.

Includes
Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

Possible NAICS Codes
541519 – Other Computer Related Services
334111 – Electronic Computer Manufacturing
513210 – Software Publishers
517111 – Wired Telecommunications Carriers
334290 – Other Communications Equipment Manufacturing
334210 – Telephone Apparatus Manufacturing
518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
334118 – Computer Terminal and Other Computer Peripheral Equipment Manufacturing
541512 – Computer Systems Design Services
541330 – Engineering Services