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The following Product Service Codes (PSCs) are commonly associated with NAICS 561422, Telemarketing Bureaus and Other Contact Centers

PSC DA01 IT and Telecom—Business Application/Application Development Support Services (Labor)

Services
Federal Category 1.3: IT — IT Professional Service (Labor)

Description
Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications.

Includes
User Research, Human Center Design, Development/Security/Operations (DevSecOps), Customer Experience (UX)

Notes
Application development for new software projects and support for existing applications.

Possible NAICS Codes
541519 – Other Computer Related Services
541512 – Computer Systems Design Services
541511 – Custom Computer Programming Services
513210 – Software Publishers
518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
541513 – Computer Facilities Management Services
334111 – Electronic Computer Manufacturing
541330 – Engineering Services
541611 – Administrative Management and General Management Consulting Services
517112 – Wireless Telecommunications Carriers (except Satellite)

PSC 7E20 IT and Telecom—End User: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools (Hw/Perp Sw)

Products
Federal Category 1.1: IT — Product

Description
Hardware, software, and other equipment for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, workspace, collaboration and productivity software, printers and other central printing or output needs. A/V and VTC includes equipment typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Workspace includes physical desktops, laptops, thin client, and peripherals (monitors, mouses, keyboards). Helpdesk and Deskside support includes hardware, software and equipment needed to troubleshoot, repair, and manage client computing devices. Collaboration and productivity software includes tools used to author, create, collaborate and share documents and other content.

Includes
Software for e-mail, communications, messaging, word processing, spreadsheets, presentations, desktop publishing, graphics and others. Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

Possible NAICS Codes
541519 – Other Computer Related Services
334111 – Electronic Computer Manufacturing
459410 – Office Supplies and Stationery Retailers
339999 – All Other Miscellaneous Manufacturing
334118 – Computer Terminal and Other Computer Peripheral Equipment Manufacturing
513210 – Software Publishers
334610 – Manufacturing and Reproducing Magnetic and Optical Media
334112 – Computer Storage Device Manufacturing
811210 – Electronic and Precision Equipment Repair and Maintenance

PSC DG11 IT and Telecom—Network: Satellite Communications and Telecom Access Services

Services
Federal Category 1.2: IT — Capability As a Service

Description
Telecom access and other usage billing services. Includes satellite communications access, internet, cellular services, landline and telephone services. Transport services for data and voice network circuits and associated access facilities and services; includes dedicated and virtual data networks.

Includes
Includes dedicated and virtual data networks, usage associated with standard telephone calls, and 800 number service.Software that is licensed for use over a defined period of time. This can also be referred to term, temporary, provisional, or short-term.

Notes
Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

Possible NAICS Codes
517111 – Wired Telecommunications Carriers
541519 – Other Computer Related Services
517112 – Wireless Telecommunications Carriers (except Satellite)
517810 – All Other Telecommunications
517122 – Agents for Wireless Telecommunications Services
517410 – Satellite Telecommunications
517121 – Telecommunications Resellers

PSC DE01 IT and Telecom—End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)

Services
Federal Category 1.3: IT — IT Professional Service (Labor)

Description
Support services for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace, collaboration, and productivity software technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy), and other central printing or output support services.

Excludes
Mobile device support.

Possible NAICS Codes
541519 – Other Computer Related Services
811210 – Electronic and Precision Equipment Repair and Maintenance
541512 – Computer Systems Design Services
541511 – Custom Computer Programming Services
334111 – Electronic Computer Manufacturing
541330 – Engineering Services
513210 – Software Publishers
517111 – Wired Telecommunications Carriers
541513 – Computer Facilities Management Services
333310 – Commercial and Service Industry Machinery Manufacturing

PSC R408 Support—Professional: Program Management/Support

Services
Federal Category 2.3: Professional Services — Management Advisory Services

Description
Program Management/Support Services

Includes
Includes: Situations Where The Contractor is Solely Responsible for Program Management As Well As Situations Where the Contractor Provides Program Management Support to A Government Program Manager

Excludes
Excludes: Program Evaluations/Review/Dev(PSC R410); Contract/Procurement/Acquisition Support (PSC R707)

Possible NAICS Codes
541611 – Administrative Management and General Management Consulting Services
541330 – Engineering Services
541690 – Other Scientific and Technical Consulting Services
541990 – All Other Professional, Scientific, and Technical Services
541519 – Other Computer Related Services
541511 – Custom Computer Programming Services
541512 – Computer Systems Design Services
561210 – Facilities Support Services
541618 – Other Management Consulting Services
541620 – Environmental Consulting Services

PSC DD01 IT and Telecom—Service Delivery Support Services: Itsm, Operations Center, Project/PM (Labor)

Services
Federal Category 1.3: IT — IT Professional Service (Labor)

Description
Support services for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).

Excludes
Tier 1 and 2 Help Desk.

Possible NAICS Codes
517112 – Wireless Telecommunications Carriers (except Satellite)
541519 – Other Computer Related Services
517122 – Agents for Wireless Telecommunications Services
517111 – Wired Telecommunications Carriers
541512 – Computer Systems Design Services
513210 – Software Publishers
541511 – Custom Computer Programming Services
517410 – Satellite Telecommunications
334111 – Electronic Computer Manufacturing
517810 – All Other Telecommunications

PSC DG01 IT and Telecom—Network Support Services (Labor)

Services
Federal Category 1.3: IT — IT Professional Service (Labor)

Description
Support services for physical and wireless networks connecting equipment within the core data centers and work areas, connecting end users to the organization's broader networks, as well as Wide Area Network equipment, hardware and software directly connecting into data centers, offices and third parties. Support services which enable or distribute voice services through on-premise equipment including PBX, VoIP, voicemail and handsets. Also provides support for transport services for data and voice network circuits and associated access facilities and services; includes dedicated and virtual data networks and internet access. Support services for external (Outside Plant) physical communications infrastructure connecting to LAN/WAN end points. Mobile infrastructure support such as cabled communication network, cellular towers, repeaters, switching systems dedicated for cellular communication

Possible NAICS Codes
541519 – Other Computer Related Services
517111 – Wired Telecommunications Carriers
541512 – Computer Systems Design Services
238210 – Electrical Contractors and Other Wiring Installation Contractors
517810 – All Other Telecommunications
541513 – Computer Facilities Management Services
811210 – Electronic and Precision Equipment Repair and Maintenance
541330 – Engineering Services
541511 – Custom Computer Programming Services
517112 – Wireless Telecommunications Carriers (except Satellite)