PSC 7E20 It and Telecom – End User: Help Desk;Tier 1-2, Workspace, Print, Productivity Tool (Hw/Perpetual Sw)

Products
Federal Category 1.5: Information Technology and Telecommunications IT Outsourcing

Description
Hardware, software, and other equipment for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, workspace, collaboration and productivity software, and printers. A/V and VTC includes equipment typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Workspace includes physical desktops, laptops, thin client, and peripherals (monitors, mouses, keyboards). Helpdesk and Deskside support includes hardware, software and equipment needed to troubleshoot, repair, and manage client computing devices. Collaboration and productivity software includes tools used to author, create, collaborate and share documents and other content.

Includes
Software for e-mail, communications, messaging, word processing, spreadsheets, presentations, desktop publishing, graphics and others. Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

Possible NAICS Codes
541519 – Other Computer Related Services
334111 – Electronic Computer Manufacturing
334210 – Telephone Apparatus Manufacturing
423430 – Computer and Computer Peripheral Equipment and Software Merchant Wholesalers
334118 – Computer Terminal and Other Computer Peripheral Equipment Manufacturing
511210 – Software Publishers
334112 – Computer Storage Device Manufacturing
811212 – Computer and Office Machine Repair and Maintenance
453210 – Office Supplies and Stationery Stores