PSC DD01 IT and Telecom—Service Delivery Support Services: Itsm, Operations Center, Project/PM (Labor)

Services
Federal Category 1.4: Information Technology and Telecommunications IT Security

Description
Support services for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).

Excludes
Tier 1 and 2 Help Desk.

Possible NAICS Codes
517410 – Satellite Telecommunications
541519 – Other Computer Related Services
517311 – Wired Telecommunications Carriers
517911 – Telecommunications Resellers
541512 – Computer Systems Design Services
517312 – Wireless Telecommunications Carriers (except Satellite)
515210 – Cable and Other Subscription Programming
517919 – All Other Telecommunications
541511 – Custom Computer Programming Services
511210 – Software Publishers