PSC DE01 IT and Telecom—End User: Help Desk; Tier1-2, Workspace, Print, Productivity Tools (Labor)

Services
Federal Category 1.5: Information Technology and Telecommunications IT Outsourcing

Description
Support services for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy).

Excludes
Mobile device support.

Possible NAICS Codes
541519 – Other Computer Related Services
811219 – Other Electronic and Precision Equipment Repair and Maintenance
561210 – Facilities Support Services
811310 – Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance
541330 – Engineering Services
811213 – Communication Equipment Repair and Maintenance
334111 – Electronic Computer Manufacturing
811212 – Computer and Office Machine Repair and Maintenance
334511 – Search, Detection, Navigation, Guidance, Aeronautical, and Nautical System and Instrument Manufacturing
238290 – Other Building Equipment Contractors