PSC DE10 IT and Telecom—End User as a Service: Help Desk; Tier 1-2, Workspace, Print, Productivity Tools

Federal Category 1.5: Information Technology and Telecommunications IT Outsourcing

Support services for end user client computing delivered as a service contract , including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy). Workspace includes Desktop as a Service (DaaS) and Workspace as a Service (WaaS) delivered via public cloud or 3rd party providers. Client compute equipment provisioned by service contract. Also includes client related software accessed as a service (SaaS), used to author, create, collaborate and share documents and other content.

Software for e-mail, communications, messaging, word processing, spreadsheets, presentations, desktop publishing, graphics and others.

Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

Possible NAICS Codes
541519 – Other Computer Related Services
541512 – Computer Systems Design Services
511210 – Software Publishers
541511 – Custom Computer Programming Services
517312 – Wireless Telecommunications Carriers (except Satellite)
334111 – Electronic Computer Manufacturing
541513 – Computer Facilities Management Services
423430 – Computer and Computer Peripheral Equipment and Software Merchant Wholesalers
541330 – Engineering Services
518210 – Data Processing, Hosting, and Related Services