Description
Support services for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).

Excludes
Tier 1 and 2 Help Desk.

Possible NAICS Codes
517111 – Wired Telecommunications Carriers
517410 – Satellite Telecommunications
541519 – Other Computer Related Services
517122 – Agents for Wireless Telecommunications Services
517112 – Wireless Telecommunications Carriers (except Satellite)
541512 – Computer Systems Design Services
516210 – Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers
517121 – Telecommunications Resellers
517810 – All Other Telecommunications
541511 – Custom Computer Programming Services

Description
Telecom access and other usage billing services. Includes internet, cellular services, landline and telephone services. Transport services for data and voice network circuits and associated access facilities and services.

Includes
Includes dedicated and virtual data networks, usage associated with standard telephone calls, and 800 number service.Software that is licensed for use over a defined period of time. This can also be referred to term, temporary, provisional, or short-term.

Notes
Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

Possible NAICS Codes
517111 – Wired Telecommunications Carriers
541519 – Other Computer Related Services
517122 – Agents for Wireless Telecommunications Services
517112 – Wireless Telecommunications Carriers (except Satellite)
516210 – Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers
517810 – All Other Telecommunications
517121 – Telecommunications Resellers
517410 – Satellite Telecommunications
519290 – Web Search Portals and All Other Information Services
513120 – Periodical Publishers

Description
Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications.

Includes
User Research, Human Center Design, Development/Security/Operations (DevSecOps), Customer Experience (UX)

Notes
Application development for new software projects and support for existing applications.

Possible NAICS Codes
541519 – Other Computer Related Services
541512 – Computer Systems Design Services
517111 – Wired Telecommunications Carriers
541511 – Custom Computer Programming Services
513210 – Software Publishers
811210 – Electronic and Precision Equipment Repair and Maintenance
334111 – Electronic Computer Manufacturing
541513 – Computer Facilities Management Services
518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
517122 – Agents for Wireless Telecommunications Services

Description
Network services delivered as a service, by subscription, or service contract. Physical and wireless networks managed as a service connected to and from core data centers, work areas, and offices connecting end users to the organization's broader networks. Network services delivered in connection with other IaaS and PaaS services. Cloud based network management services and Software Defined Networks (SDN) accessed by service contract or subscriptions.

Includes
Software that is licensed for use over a defined period of time. This can also be referred to term, temporary, provisional, or short-term.

Notes
Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

Possible NAICS Codes
517111 – Wired Telecommunications Carriers
541519 – Other Computer Related Services
334220 – Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing
517122 – Agents for Wireless Telecommunications Services
517112 – Wireless Telecommunications Carriers (except Satellite)
517121 – Telecommunications Resellers
517810 – All Other Telecommunications
516210 – Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers
541512 – Computer Systems Design Services
517410 – Satellite Telecommunications

Description
Support services for physical and wireless networks connecting equipment within the core data centers and work areas, connecting end users to the organization's broader networks, as well as Wide Area Network equipment, hardware and software directly connecting into data centers, offices and third parties. Support services which enable or distribute voice services through on-premise equipment including PBX, VoIP, voicemail and handsets. Also provides support for transport services for data and voice network circuits and associated access facilities and services; includes dedicated and virtual data networks and internet access. Support services for external (Outside Plant) physical communications infrastructure connecting to LAN/WAN end points. Mobile infrastructure support such as cabled communication network, cellular towers, repeaters, switching systems dedicated for cellular communication

Possible NAICS Codes
517111 – Wired Telecommunications Carriers
541519 – Other Computer Related Services
334220 – Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing
541512 – Computer Systems Design Services
517810 – All Other Telecommunications
517122 – Agents for Wireless Telecommunications Services
516210 – Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers
541513 – Computer Facilities Management Services
238210 – Electrical Contractors and Other Wiring Installation Contractors
517112 – Wireless Telecommunications Carriers (except Satellite)

Description
Communications Services

Possible NAICS Codes
517111 – Wired Telecommunications Carriers
541519 – Other Computer Related Services
517810 – All Other Telecommunications
516210 – Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers
517122 – Agents for Wireless Telecommunications Services
517112 – Wireless Telecommunications Carriers (except Satellite)
541611 – Administrative Management and General Management Consulting Services
541613 – Marketing Consulting Services
334220 – Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing
541820 – Public Relations Agencies

Description
Other Utilities

Possible NAICS Codes
221320 – Sewage Treatment Facilities
517111 – Wired Telecommunications Carriers
516210 – Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers
221310 – Water Supply and Irrigation Systems
221122 – Electric Power Distribution
926130 – Regulation and Administration of Communications, Electric, Gas, and Other Utilities
562111 – Solid Waste Collection
221210 – Natural Gas Distribution
517122 – Agents for Wireless Telecommunications Services
517112 – Wireless Telecommunications Carriers (except Satellite)

Description
Legacy analog voice communications equipment, hardware, and software used to connect end users to the organization's voice systems. Includes analog transmission and transport equipment, physical communications infrastructure carrying analog signals over copper wiring (outside and inside plant), products and tools that enable or distribute voice services through on-premise analog equipment including PBX, voicemail, and handsets.

Includes
Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

Possible NAICS Codes
541519 – Other Computer Related Services
334210 – Telephone Apparatus Manufacturing
334220 – Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing
334290 – Other Communications Equipment Manufacturing
334111 – Electronic Computer Manufacturing
334511 – Search, Detection, Navigation, Guidance, Aeronautical, and Nautical System and Instrument Manufacturing
517122 – Agents for Wireless Telecommunications Services
517112 – Wireless Telecommunications Carriers (except Satellite)
336413 – Other Aircraft Parts and Auxiliary Equipment Manufacturing
811210 – Electronic and Precision Equipment Repair and Maintenance

Description
Hardware, software, and other equipment for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, workspace, collaboration and productivity software, and printers. A/V and VTC includes equipment typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Workspace includes physical desktops, laptops, thin client, and peripherals (monitors, mouses, keyboards). Helpdesk and Deskside support includes hardware, software and equipment needed to troubleshoot, repair, and manage client computing devices. Collaboration and productivity software includes tools used to author, create, collaborate and share documents and other content.

Includes
Software for e-mail, communications, messaging, word processing, spreadsheets, presentations, desktop publishing, graphics and others. Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

Possible NAICS Codes
541519 – Other Computer Related Services
334111 – Electronic Computer Manufacturing
459410 – Office Supplies and Stationery Retailers
334210 – Telephone Apparatus Manufacturing
334118 – Computer Terminal and Other Computer Peripheral Equipment Manufacturing
423430 – Computer and Computer Peripheral Equipment and Software Merchant Wholesalers
334112 – Computer Storage Device Manufacturing
513210 – Software Publishers
334610 – Manufacturing and Reproducing Magnetic and Optical Media
811210 – Electronic and Precision Equipment Repair and Maintenance

Description
Support services for data center facilities that house and protect critical IT equipment including the space, power, environment controls, racks, cabling and "smart hand" support. Includes tiered and non-tiered computer rooms, MDF/Telco closets and other facilities that house IT equipment.

Possible NAICS Codes
541519 – Other Computer Related Services
238210 – Electrical Contractors and Other Wiring Installation Contractors
541513 – Computer Facilities Management Services
541512 – Computer Systems Design Services
513210 – Software Publishers
541330 – Engineering Services
541511 – Custom Computer Programming Services
517111 – Wired Telecommunications Carriers
811210 – Electronic and Precision Equipment Repair and Maintenance
334111 – Electronic Computer Manufacturing

Description
Support services for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy).

Excludes
Mobile device support.

Possible NAICS Codes
811210 – Electronic and Precision Equipment Repair and Maintenance
541519 – Other Computer Related Services
561210 – Facilities Support Services
811310 – Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance
541330 – Engineering Services
334111 – Electronic Computer Manufacturing
513210 – Software Publishers
238290 – Other Building Equipment Contractors
334511 – Search, Detection, Navigation, Guidance, Aeronautical, and Nautical System and Instrument Manufacturing
541512 – Computer Systems Design Services

Description
Engineering and Technical Services

Includes
Includes: System Engineering, Technical Assistance and Other Services Used to Support the Program Office During the Acquisition Cycle

Excludes
Excludes: Language Translation and Sign Language Interpretation (PSC R608)

Possible NAICS Codes
541330 – Engineering Services
541990 – All Other Professional, Scientific, and Technical Services
541512 – Computer Systems Design Services
541715 – Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)
541690 – Other Scientific and Technical Consulting Services
541611 – Administrative Management and General Management Consulting Services
541519 – Other Computer Related Services
541620 – Environmental Consulting Services
541713 – Research and Development in Nanotechnology
336611 – Ship Building and Repairing

Description
Support services, delivered as a service contract (SaaS or Subscription) involved with the analysis, design, development, code, test and release packaging services associated with application development projects, as well as off-the-shelf Business software.

Includes
Software that is licensed for use over a defined period of time. This can also be referred to term, temporary, provisional, or short-term.

Excludes
End-user productivity software.

Notes
Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

Possible NAICS Codes
541519 – Other Computer Related Services
513210 – Software Publishers
334111 – Electronic Computer Manufacturing
541511 – Custom Computer Programming Services
519290 – Web Search Portals and All Other Information Services
518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
423430 – Computer and Computer Peripheral Equipment and Software Merchant Wholesalers
513120 – Periodical Publishers
541512 – Computer Systems Design Services
811210 – Electronic and Precision Equipment Repair and Maintenance

Description
Computing hardware and software products for servers and converged appliances, such as physical and virtual server environments, tools, operating systems (Windows, Linux, UNIX) and virtualization software.

Includes
Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

Excludes
Excludes products for High Performance Computing.

Possible NAICS Codes
334111 – Electronic Computer Manufacturing
541519 – Other Computer Related Services
334118 – Computer Terminal and Other Computer Peripheral Equipment Manufacturing
423430 – Computer and Computer Peripheral Equipment and Software Merchant Wholesalers
513210 – Software Publishers
334210 – Telephone Apparatus Manufacturing
541512 – Computer Systems Design Services
811210 – Electronic and Precision Equipment Repair and Maintenance
334112 – Computer Storage Device Manufacturing

Excludes
Cable Assemblies, Fiber Optic

Notes
This class includes only those types of cable, cord, and wire assemblies and sets (and wiring harnesses) used on or with equipment and components covered by groups 58 and 59. Cable, cord, wire assemblies, and sets (wiring harnesses) used on or with equipment classified in FSC groups other than groups 58 or 59 are classified in FSC class 6150 if multiapplication, or classified with the next higher classifiable assembly if specially designed.

Possible NAICS Codes
334419 – Other Electronic Component Manufacturing
335931 – Current-Carrying Wiring Device Manufacturing
336413 – Other Aircraft Parts and Auxiliary Equipment Manufacturing
444180 – Other Building Material Dealers
334511 – Search, Detection, Navigation, Guidance, Aeronautical, and Nautical System and Instrument Manufacturing
541519 – Other Computer Related Services
335999 – All Other Miscellaneous Electrical Equipment and Component Manufacturing
335929 – Other Communication and Energy Wire Manufacturing
516210 – Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers
334220 – Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing