Description
Hardware and software needed for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).

Includes
Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

Excludes
Excludes the Tier 1 and 2 Help Desk products.

Possible NAICS Codes
541519 – Other Computer Related Services
541512 – Computer Systems Design Services
513210 – Software Publishers
334111 – Electronic Computer Manufacturing
541511 – Custom Computer Programming Services
541330 – Engineering Services
518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
517111 – Wired Telecommunications Carriers