PSC 7D20 IT and Telecom—Service Delivery Management (Hardware and Perpetual License Software)

Products
Federal Category 1.4: Information Technology and Telecommunications IT Security

Description
Hardware and software needed for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).

Includes
Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

Excludes
Excludes the Tier 1 and 2 Help Desk products.

Possible NAICS Codes
541512 – Computer Systems Design Services
541519 – Other Computer Related Services
541511 – Custom Computer Programming Services
511210 – Software Publishers
518210 – Data Processing, Hosting, and Related Services
541513 – Computer Facilities Management Services
541611 – Administrative Management and General Management Consulting Services
541330 – Engineering Services
517911 – Telecommunications Resellers